FAQ
When will my order be shipped?
Orders are usually processed and shipped within 3 business days of purchase.
How long does shipping take?
Shipping times will vary as we ship from different fulfillment centers around the world based on your location. Average shipping time is approximately 7 to 14 working days.Your tracking number will be updated 3 days after your order has been shipped.
How to cancel an order?
We can only cancel orders within 48 hours of placing the order. After this time, the order has most likely been processed and is being prepared for shipment or has been shipped. Once it takes effect, everything is no longer under our control. We apologize for any inconvenience this may cause, but we pride ourselves on providing a prompt service, which includes dispatching your order as quickly as possible.
What is your return policy?
If there is an issue with your order (defective product, incorrect order, damaged order, etc.), please contact us within 30 days of receiving your order and we will be happy to assist you in reviewing your case and, if approved, we will send a replacement. Please do not return anything until we have reviewed the case and our customer service team will review the request and send further instructions. Irisdp.com reserves the right to refuse any return request.You will be responsible for paying your own shipping costs for returning the item. Original shipping charges are not refundable.* For hygiene reasons, cosmetics, lingerie and lingerie/shapewear are final sale.
What payment methods do you accept?
We accept Paypal, credit card (Visa, MasterCard, Discover and American Express), debit card or electronic check (i.e. using your regular bank account)
Orders are usually processed and shipped within 3 business days of purchase.
How long does shipping take?
Shipping times will vary as we ship from different fulfillment centers around the world based on your location. Average shipping time is approximately 7 to 14 working days.Your tracking number will be updated 3 days after your order has been shipped.
How to cancel an order?
We can only cancel orders within 48 hours of placing the order. After this time, the order has most likely been processed and is being prepared for shipment or has been shipped. Once it takes effect, everything is no longer under our control. We apologize for any inconvenience this may cause, but we pride ourselves on providing a prompt service, which includes dispatching your order as quickly as possible.
What is your return policy?
If there is an issue with your order (defective product, incorrect order, damaged order, etc.), please contact us within 30 days of receiving your order and we will be happy to assist you in reviewing your case and, if approved, we will send a replacement. Please do not return anything until we have reviewed the case and our customer service team will review the request and send further instructions. Irisdp.com reserves the right to refuse any return request.You will be responsible for paying your own shipping costs for returning the item. Original shipping charges are not refundable.* For hygiene reasons, cosmetics, lingerie and lingerie/shapewear are final sale.
What payment methods do you accept?
We accept Paypal, credit card (Visa, MasterCard, Discover and American Express), debit card or electronic check (i.e. using your regular bank account)